Account Onboarding Specialist
Location: San Diego, CA (92127)
Pay: $21.00/hour
Job Type: Temporary (3 Months) with potential for long-term employment
Schedule: Flexible start time between 5:30 AM and 8:00 AM, 8-hour shift with a 30-minute lunch

About the Role

Our long-term client is seeking a customer-focused New Account Specialist to support new customers during their first 30 days of service. This role serves as the primary point of contact for onboarding, product education, and account support to ensure a smooth customer experience and successful adoption of services.

This is an excellent opportunity for someone who enjoys building relationships, solving problems, and helping customers succeed.

Key Responsibilities
Contact and engage with new customers during their first month of service
Guide customers through onboarding and account setup
Provide training and education on available products and services
Ensure customers understand key features, tools, and resources
Proactively address questions and concerns
Support customer retention efforts through exceptional service and problem resolution
Serve as the primary point of contact during the onboarding process
Partner with internal teams to resolve customer needs efficiently
Maintain accurate documentation of customer interactions and account activity
Meet established service and retention goals
Qualifications
1+ years of experience in customer service, customer success, account management, call center, or a related field
Strong communication and relationship-building skills
Excellent problem-solving and conflict-resolution abilities
Ability to explain information clearly and professionally
Strong organizational skills and attention to detail
Comfortable using CRM systems and Microsoft Office applications
Ability to multitask and manage priorities in a fast-paced environment
Preferred Qualifications
Experience with customer onboarding, retention, or account support
Experience providing software or product training
Background in subscription-based services or customer success environments
High-volume customer support experience
Why Apply?

? Join a stable, established organization through a long-term client partnership
? Customer-focused role with no cold calling or business development responsibilities
? Opportunity to make a direct impact on customer satisfaction and retention
? Collaborative and supportive team environment
? Potential for continued employment beyond the initial assignment

If you're passionate about delivering exceptional customer service and helping customers succeed, we'd love to hear from you!

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.